Look at you doing your research!
You’re already so great at this Mama gig!
Where are the ingredients sourced from?
All cruelty-free and vegan.
How soon can I expect results?
Everyone’s skin is a little different, but you should experience immediate relief and soothing upon application.
Are these products safe for sensitive skin?
We know new baby skin is so fresh and soft so you may be anxious about trying new products. We gotchu! While all our products have skin soothing, protecting and moisturizing properties, we recommend testing any new product (other brands included!) on a small area before all-over application.
Do they expire?
These products are best used within 24 months of opening.
When can I expect my shipment to arrive?
Great question! Check out our shipping policy.
Where do you ship?
All over the United States.
How much is shipping?
Cost varies depending on location, but if you spend over $50 shipping is always free!
What is your shipping policy?
SHIPPING POLICY
Thank you for visiting and shopping at Saucy Mama! We ship all of our orders via USPS/UPS/FedEx/DHL. You will receive an email update with your tracking number once your order has shipped.
PROCESSING AND DELIVERY TIMES
Processing times typically take between 7-10 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
TRACKING YOUR ORDER
Once your order has shipped, you will receive an email with a tracking number to track your order via. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
How do I reach Saucy Mama?
Saucy Mama, LLC
24 North 6th Street
Denver, PA 17517
What is your return policy?
By purchasing product on this website, you agree to our refund and return policy. Because our products are skincare in nature, and because customer safety is our top priority, we do not accept refunds for products that have been opened from their original packaging.
If your product arrives damaged or defective, please email us at marielle@hellosaucymama.com to set up an exchange. In order to receive an exchange, you must send us a photo (or video if required) of the product and the associated damage.
For general returns of unopened products, a return ticket must be opened within 24 hours of delivery (based on available tracking info) - note that refund/exchange requests made after this time period will not be accepted. To return an item, you must ship the product back to us in its original, unopened packaging without any damage or tampering. The customer will be responsible for paying for return shipping back to us. We strongly recommend using a tracked service, as we are not responsible for return packages that get lost, stolen or damaged.
PAO Policy: we will not accept returns or exchanges if your order was delivered more than 30 days prior to your return/exchange request date.